Delivery Information

All parcels will be despatched within 48 hours of placing your order and sent as follows:-

UK

Via Interlink express courier. Delivery will be added at the checkout and is based on the weight of the order. This is a next (working) day delivery service.

0-1kg    £4.95  

1kg+      £7.50

Europe

Via International standard delivery (previously Airmail) with Royal Mail. Cost will depend on the weight and size of the item being ordered and is added at the checkout.  Please allow 7-10 days* for delivery.

International

Via International standard delivery (previously Airmail) with Royal Mail. Cost will depend on the weight and size of the item being ordered and is added at the checkout. Please allow 10-14 days* for delivery.

If you require any special delivery arrangements such as a faster service please contact us with details of your enquiry for help.

 

* Please note that these are estimated delivery times and during holiday periods the anticipated delivery times may be longer.  

 

Further Info

Customs

The delivery charges you pay cover packaging and shipping and do NOT include customs fees, import taxes, brokerage fees, or duties. 

If payment of any additional fees is refused at delivery, your order will be returned to North East Model Centre and you will only be elibible for a refund on the product you purchased NOT the delivery cost. 

Lost/Damaged Parcel

If items are lost or damaged in the post we will require written confirmation. The best way of doing this is to send us an email with your order number, name and delivery address as well as details of the issue.  In some cases we will not be able to despatch a replacement or process a refund until the claim is completed with the postal service.