Northeast Model Centre Information

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About Us Northeast Model Centre are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Northeast Model Centre
18 Enid Street Hazlerigg Village Newcastle Upon Tyne NE13 7AX United Kingdom
Phone: 01913926400
Fax:
Email: sales@northeastmodelcentre.co.uk

Making A Purchase All Payments Must be sent by Cheque/Postal Orders Or by Electronic payment eg. Paypal. We do not Accept Payments By Debit or Credit Cards Only through Paypal.

Customers who Pre-order any items will be emailed or contacted by telephone within 1 week prior to items been dispatched. Any payments not received within this time frame could lead to the order being cancelled.

All Payments By PayPal may by subject to a handling charge.

Please make all cheques and Postal Orders payable to "Northeast Model Centre".

Many Thanks

Shipping And Handling Once orders have been placed please allow up to 10 working days for delivery. This will be from the date we e-mail you to confirm that your order has been despatched.

Please be aware that all items on Pre-order will be despatched upto 3 days of release and can take upto 10 working days for delivery

Delivery Schedule We aim to have all in stock items despatched within 72 hours from your order being placed.

We will e-mail you to let you know if there will be any delays in you receiving your order and you will receive an e-mail to confirm that your order has been despatched.

Back Orders If your item is not in stock, we will try our best to obtain your item from one of our many suppliers as soon as possible. We will keep you informed of our progress at all times and let you know as soon as possible if we are not able to obtain your requested item.

Pre-orders are taken with no payment being requested until your item is ready for despatch. We ask you to place pre-orders so we can obtain the required allocation from our supplier.

It is strongly reccomended that you pre-order any items that you would like as many of our items are collectors pieces and sell out very quickly.

WE DO NOT REQUEST DEPOSITS FOR PRE-ORDERS.

Tax Charges We do not charge VAT on any items. This is because we are not VAT registered.

Credit Card Security All Credit card payment can be made through Paypal or Nochex. This service provides excellent security for all credit / debit card transactions.

Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> as long as returned in good condition. All Items are checked before depatched and we can not be liable for any damage through 3rd party companies eg. (Royal Mail / Courier Service) unless insured postage has been taken.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01913926400 (International +44 01913926400) or fax us on or write to us at 18 Enid Street Hazlerigg Village Newcastle Upon Tyne NE13 7AX United Kingdom

Privacy Policy Northeast Model Centre do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

All Goods will be refunded once received and checked by the company. Please remember that you are responsible for all return postage costs.

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